FAQ | Cubi

Orders

How do I place an order? ▼

Browse our catalogue, add items to your cart and proceed to checkout. You can pay online or choose to pay on delivery.

Can I modify my order after placing it? ▼

You can modify your order within 1 hour of placing it. Contact our support team for assistance.

How do I track my order? ▼

Once your order is dispatched, you will receive a tracking notification via email or SMS with delivery updates.

How long does delivery take? ▼

Delivery in Luanda typically takes 1–2 business days. Other provinces take 3–5 business days.

Do you deliver to all provinces? ▼

We currently deliver to Luanda, Cabinda, Huambo, Lobito and Lubango. We are expanding to more areas soon.

Is there free delivery? ▼

Free delivery is available on orders above a certain threshold. Check the shipping page for current thresholds.

Can I pick up my order in store? ▼

Yes, you can select store pickup at checkout. You will receive a notification when your order is ready for collection.

What payment methods do you accept? ▼

We accept bank transfers, Multicaixa Express, credit/debit cards and cash on delivery.

Is online payment secure? ▼

Yes, all online transactions are processed through secure, encrypted payment gateways.

Can I pay in instalments? ▼

Instalment plans are available on select products. Details are shown on the product page where applicable.

What is your return policy? ▼

You can return most products within 14 days of delivery. Items must be unused and in original packaging.

How do I initiate a return? ▼

Contact our support team or visit the returns page to start the process. You will receive a return authorisation and instructions.

How long does a refund take? ▼

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Are your products covered by warranty? ▼

Yes, most products come with a manufacturer warranty. Duration varies by product category.

Can I see products in person before buying? ▼

Absolutely. Visit any of our stores to see and test products in person. Check our stores page for locations.

Do you offer custom or made-to-order products? ▼

Yes, we offer custom mattresses, furniture and paint mixing. Contact us or visit a store for details.